Security guards who work in residential buildings will not only monitor the flow of people in and out of the buildings, but also deal with contractors when they arrive. If the superintendent has arranged for a contractor to complete a repair in a resident's unit, you'll often be tasked with accompanying this person so that he or she isn't inside the unit alone. Generally, this will be more necessary when the resident is out, as the superintendent will want to be sure that an unscrupulous contractor doesn't steal anything. Here are some tips for playing this role as a security guard.
Sign Him Or Her In And Out
You should be on the lookout for the contractor to arrive so that you can sign him or her in. On a sign-in chart, likely supplied by the superintendent, you should note the name of the contractor, his or her company, and the current time, and then have the contractor sign beside his or her name. Keep this document handy so that you can sign the contractor out at the end of the day.
Control His Or Her Access
One of your priorities should be to ensure that you're always present with the contractor. This means that you need to control his or her access to the unit. If you're occupied with another security-related detail when the contractor arrives, it might seem tempting to give the contractor your key to the unit and tell him or her that you'll be there shortly. This is a bad idea, however, as it neglects your responsibility of being present for the entire time the contractor is inside the unit. Wrap up your other duty quickly or hand it off to a colleague so that you can physically take the contractor up to the unit.
Stay The Entire Time
Once you get the contractor into the residential unit, you need to stay with him or her until the end of the work. In some cases, this could be multiple hours, so you'll need to be prepared for this. While you don't want to be rude by standing just inches from the contractor while he or she works, you should strive to be within eyesight the entire time. Don't sit on the couch and immerse yourself in a smartphone game or app. Stand across the room and just keep an eye on the situation until the job is done and the contractor is ready to leave.